Shipping, receiving, insurance, and warranty terms

This document outlines the full terms and conditions for shipping, receiving, insurance, and warranty coverage. Please review it carefully before placing your order and receiving your product.

1. Shipping

Almesdoors.com ships its products anywhere in the United States and Canada (the customer is responsible for filling out customs form for shipments to Canada).

The turnaround time may vary, though not by much, and not very often. Your satisfaction is highly important to us. That said, we at almesdoors.com are not responsible for delays caused by issues that are beyond our control.

We are currently unable to ship to APO, FPO or PO boxes. For your order to be processed, we absolutely must have a valid street address.

Should you give us the wrong delivery address by mistake, please contact us within 12 hours of placing your order. Should the product be shipped out to the wrong address after that, the buyer will have to take responsibility for any additional shipping charges.

Our doors are shipped via freight ground services. All shipments are insured by the carrier.

Prior to making the delivery, someone from the freight company will contact you to schedule a drop-off day and time that is the most convenient for you. Please make sure someone is there at the appointed time to receive, and sign for, the delivery. Failure to do so may result in re-delivery charges for which you will have to take full responsibility.

Drivers are not required to assist in removing of the product from the truck, but they often do so because they're good and helpful people. It would only be fair if you could reward their voluntary assistance with a tip. That said, doors are a heavy commodity requiring two or three physically fit persons to get them off the truck.

We at almesdoors.com deal with the shipping and delivery companies directly. You, our customer, do not have to pay anything to any of the persons performing the delivery. Any and all such payments made by the customer to the carrier company or its representatives for any additional or existing services will be made at your discretion.

2. Shipping of Large Freight Items

We offer nationwide shipping across the United States and use third-party carriers for shipping products. Depending on the specifications of your order, it will be one of the following shipping methods:

2.1 Curbside Delivery

The driver will unload the freight at the curbside of the specified address.
If the shipment fits within the lift-gate capacity, the driver will use it to lower the freight to the ground.
If any door in your order is taller than 84 inches, curbside delivery with a lift-gate is not possible.

2.2 Manual Unloading (Manpower Required, for all orders with doors taller than 84 inches)

If the freight exceeds the lift-gate size (any door in your order is taller than 84 inches), you are required to provide at least two people to assist with unloading.
Unloading involves manually opening the crate inside the truck and removing the doors one by one.

2.3 Flatbed Truck + Forklift Unloading (if available for your location)

Used for shipments containing crates longer than 8 feet (2.5 meters) that do not fit on a standard lift-gate.
Delivered on a flatbed truck, and unloading is performed using a forklift.
The crate will be placed at the curbside of the specified address.
This delivery is available for an additional fee.

2.4 White Glove Service

A premium delivery service where two professional movers unload, unpack, and bring the doors inside your home.
This service is available for an additional fee.

3. Customer Responsibilities When Receiving a Shipment

3.1 Inspection Upon Delivery

Before signing the delivery receipt, the customer must inspect the packaging for visible damage.
If the packaging is damaged, the customer must note this on the delivery receipt before signing
The customer must select one of the following options when signing the delivery receipt:
- "Accepted subject to inspection" - The shipment is received but subject to further inspection. We strongly recommend using this wording, even if the packaging appears undamaged. This preserves your right to report concealed damages found after opening the package.
- "Received with packaging damage: [describe damage]" - If packaging damage is noticed, the customer must document it on the delivery receipt before signing.
- "Refused delivery: [describe reason]" - If the customer refuses delivery due to significant packaging damage, the reason must be documented on the receipt.
If packaging damage is noted in the delivery receipt, a damage claim may be filed.
If packaging damage is not noted on the delivery receipt, damage claims will not be accepted.
If the customer signs the receipt without any damage notes, any further claims for damage will not be accepted.

3.2 When No Delivery Receipt is Provided by the Carrier

Due to changes in shipping policies after COVID-19, some carriers do not provide physical delivery receipts or documents for signature.

If the delivery was completed without your presence, and you discover packaging damage, you must report it to us immediately.
Take photos of the packaging and any damage, describe the issue, and send us a report.
This is required for processing an insurance claim, as your shipment is insured during transit.

4. Insurance Coverages

All doors are insured during transit. Before shipping, we inspect them at our warehouse, document their condition, and insure them.
In the event of damage, the insurance company requires proof, even if no delivery receipt was signed.
To file an insurance claim, you must take photos and notify us within 5 days of delivery.

5. Damage Claim Policy

You have up to 5 days after delivery to file a claim if concealed damage is found inside the packaging.
If damage is discovered after opening the packaging:
1. Do not install or use the product.
2. Take photos of the product while still inside the packaging.
  NOTE !!! For the customer's warranty to remain valid, if any damage is found upon unpacking the doors, client must provide photos clearly showing both the damaged door and its original packaging, or at least the packaging placed visibly next to the door.
3. Submit a report with photos detailing the damage.
4. After reviewing your claim, we will arrange for a replacement or compensation.
Claims will not be accepted if the product has been installed or used.

6. Limited Warranty Policy (2 years)

We provide a 2-year limited warranty on all interior doors.

6.1 What is Covered Under Warranty?

Veneer integrity - The surface must not delaminate under proper installation and usage conditions.

No cracks or warping - If installed correctly in a controlled environment, the door should not warp or crack.

Paint and finish durability - Painted doors should not fade, peel, or blister under normal conditions.

Manufacturing defects - Any defects in structure or finish due to production errors are covered.

6.2 What is NOT Covered?

Improper storage or installation - Including exposure to moisture, extreme temperature changes, or incorrect mounting.

Physical damage - Scratches, dents, or impact-related damage.

Water and humidity damage - Doors exposed to flooding or excessive moisture.

Natural material aging - Normal wear and tear, discoloration over time, or seasonal expansion/contraction.

Incorrect maintenance - Use of abrasive cleaning agents or chemicals.

7. Delivery Confirmation Requirements

"Accepted subject to inspection" - We strongly recommend using this wording to preserve your right to inspect the product for hidden damage.

"Received with packaging damage" - If packaging is damaged, this must be noted in the delivery receipt.

"Refused delivery" - If damage is severe, the customer may refuse the shipment and document the reason.

If no delivery receipt is provided, the customer must notify us on the same day of any visible packaging damage and submit photos.

Once the product is received and the delivery receipt is signed, all responsibility for the product transfers to the customer.

8. Cancellation

Should you need to cancel an order, please do so within 12 hours of placing it. For cancellation beyond the 12-hour mark, a 10% cancellation fee will have to be collected.

9. Returns

Should you find yourself dissatisfied with the product in any way, please contact us to arrange for an exchange or refund.

All returns must be authorizes by almesdoors.com in writing. The customer understands that for door slabs orders there exists a restocking charge equal to 25% of the original invoice price (for doors from stock); as well as a restocking charge equal to 50% of the original price for any pre-hung or special-order door (unless the item is marked as non-refundable or pre-order).

Customers wishing to return an undamaged item must pay return shipping fees.

All returns must be packed and/or wrapped in a manner comparable to the one in which they were delivered. Should the product arrive back damaged, almesdoors.com reserves the right not to compensate the customer: neither fully nor partially.